The Business Challenge
Help desk personnel need an efficient tool for identity management tasks:

• To assist users who have locked themselves out of systems, for example by entering a wrong password more than 3 times
• To reset forgotten passwords for one or more systems.
• To revoke users to proactively prevent data fraud.

Our Solution
The Help Desk component of SAM Jupiter provides a compact graphical user interface that is tailored to the needs of help desk administrators.

SAM Jupiter Help Desk displays current status information about the users. It enables password resets and user revoke and resume in a matter of seconds – on single platforms and across all platforms enterprise wide.