Use Case - User Helpdesk

How the helpdesk user can quickly reset a password in several RACF systems at once

Situation:
Users often work with a variety of systems and applications that are managed by several different RACF systems. In one such case, a user comes back from a long holiday and asks Janet, his colleague at the helpdesk, to reset his password in all the different RACF systems.

Complications:
Janet needs access to every logical machine that has RACF running on it. That means that she's going to have to log on to every machine and key in the complicated RACF command that resets passwords on each one – something that's going to take a long time.

Solution:
By providing a single point of RACF administration, Beta 88 zSecurity Helpdesk offers a simple, user-friendly solution to this very frequent task. Without knowing any RACF command syntax or even having any information on the RACF systems concerned, Janet can reset the user's password on all the connected systems in one go with just one simple action.